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Making A Complaint
'The site' endeavours to maintain a healthy business relationship with all users including business users and those using our 'free' services. Unfortunately on occasion, a dispute can arise, in such circumstances 'the site' will seek to meet your concerns in an informal way, however, if such an approach fails we would invite you to forward to us, your complaint in writing.
Complaints Procedure
| Stage 1 |
Let's Get It Sorted! 1. Chose how you wish to contact us, phone or email 2. Phone Us: 07794 149 831 or Email Us: info@simplybelfast.co.uk 3. Advise us on the nature of your complaint 4. Advise us on how best we can resolve it for you 5. Provide us with your contact details (including landline number) 6. Give us 48 hours to look into the matter |
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| Stage 2
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Dissatisfied - Let's Work At A Resolution! 1. Before embarking on Stage 2, Stage 1 must be complete 2. Use the form below to formally provide details of your complaint 3. Advise us on how best we can resolve it for you 4. Give us 10 working days to look into the matter 5. During this stage, interim measures* may be introduced depending on the nature of the complaint |
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| Stage 3
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Resolution Complete 1. Enforcement of resolution Unresolved? 1. The site may suggest an independent person, nominated by the site, to look at the matter 2. With the complainants agreement, this stage will take 28 days 3. The complainant must agree to co-operate with the independent adjudicator 4. Both parties must agree to accept 'the findings' as full and final settlement of the matter 5. If embarking upon this stage both parties acknowledge their is no further right of appeal 6. During this stage, interim measures* may be introduced depending on the nature of the complaint |
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Community Focus: Belfast City, Northern Ireland - simplybelfast.co.uk
